Monthly Archives: February 2014

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Bedside Manner at Open MRI of Pueblo

We interviewed Janelle Jahn, our MRI Technologist Aide about the importance of bedside manner, because making sure our patients feel comfortable is one of our top priorities.

What does bedside manner mean to you?

After being in the healthcare world for 8 years, I have seen bedside manner, and the underlying principles, come and go. Having good bedside manner is something every medical professional should strive for. It spurs the image of the firm and sets the tone for the delineation of a “good” or “bad” physician, clinic, etc. Changes in the field are driving conditions which lead to physicians losing the time to connect with their patients and create the robust bond that must exist for a positive encounter.

What is your personal philosophy on bedside manner?

I’m a firm believer that even if you have five minutes with a patient, there are certain motions and personality traits one can employ that insure that patient’s encounter the best they have ever experienced. Little things like knowing the patient name and some background information before greeting them is key. When you don’y know how to pronounce a name, ask, taking that few seconds makes all the difference in the world. Always enter the room with a smile. Most people don’t realize this but, if you can talk with a smile, the interaction has begun with success. Every medical encounter should include an introduction of yourself and a handshake, when possible, both are signs of true respect.

Anything else you’d like to add about medicine and how you see it changing for the better or worse, in terms of personal care?

I think the main area where proper bedside manner loses its traction, is during the procedure itself. Those educated in medical fields tend to forget to drop the medical jargon. The way you should explain concepts to patients should be user friendly to all demographics. Never leave a patient thinking, “what the heck is that?” You,as a provider, have made your patient feel uneducated and most will not have the humility to ask what your meant. You have lost the connection with the patient. It’s imperative to be clear, concise, honest, and timely with your patient.If you maintain eye contact with your patient and follow the simple common sense principle of “treat others the way you would like to be treated,” your bedside manner will be superb. Always try to put yourself in your patient’s shoes, you never know when you will eventually need the services you’re providing.